Legal
Cookie Policy
Last updated: 15/10/2026
This policy explains the cookies and similar technologies RECSPHERE LTD uses on our website at www.recsphere.co.uk. Our registered office is 128 City Road, London, EC1V 2NX, and our company number is 15931463. For questions, email info@recsphere.co.uk with “Cookies” in the subject line.
What these technologies do
Cookies, browser storage and scripts can store information on your device or read information from it. We use them to make the site work, remember choices you make, measure how the site is used with your permission, and run our chat when you ask for it. Some related information, such as identifiers and IP addresses, can be personal data; our Privacy Policy explains how we handle it.
Our categories and your choices
- Necessary: storage needed to provide something you have asked for, such as remembering your cookie choice or the country you picked. These do not need consent.
- Analytics: Google Analytics, which measures how the site is used. It does not load at all until you choose “Accept analytics”. We do not treat analytics as anonymous.
- Chat: our chat is provided by Tidio and loads only when you open it with “Chat with us”, because you have asked to use it.
We do not use advertising cookies. The product video on our home page is hosted by us, so it sets no third-party cookies.
Use Cookie settings at the bottom of any page to accept or reject analytics, or to change your mind. Rejecting is as easy as accepting. We remember your choice for 12 months, then ask again. If you withdraw consent, Google Analytics stops and we remove its cookies from this site; this does not undo measurement that already took place.
You can also clear or block stored data in your browser settings, although some features may then stop working. Browser settings are an extra control, not a replacement for Cookie settings.
The technologies we use
| Name and type | Provider | Purpose | Category | How long |
|---|---|---|---|---|
cookie-consent (browser storage) | RecSphere | Remembers whether you accepted or rejected analytics, and when. | Necessary | 12 months, then we ask again |
recsphere-region (browser storage) | RecSphere | Remembers the country you picked (UK, Australia or the US) for pricing and wording. Set only when you choose a country. | Necessary | Until you clear it or choose again |
_ga and _ga_X0EN9W04JV (cookies) | Google (Google Analytics) | Tell visits apart and measure pages viewed, the referring site, device and browser type, approximate location and events such as demo requests. Data is sent to Google, which may process it outside the UK. | Analytics, only with your consent | 2 years |
tidio_state_… (browser storage), plus Tidio's own storage in the chat window | Tidio | Keeps your chat conversation and its state while you use the chat. Messages you send go to Tidio. | Chat, loaded only when you open it | Until you clear it |
__prerender_bypass (cookie) | RecSphere | Lets our own staff preview a blog post before it is published. Visitors never receive it. | Necessary | Until the browser is closed |
Google's and Tidio's privacy policies give more information about their services, but we remain responsible for the technologies we choose to use on this site.